The Korean electronics giant Samsung has apologized in an official statement on its Chinese customers, after a public television station had reported that the company produces knowingly smartphones with failed memory modules and refuse for the resulting defects often carry out repairs.
Chinese state television channel CCTV had the warranty policy from Samsung heavily criticized in a report and the company is accused of seven devices, including the Samsung Galaxy S3 and the Samsung Galaxy Note 2 to deliver with defective memory modules. Repairs would not be covered by the warranty and often cost more than $ 100, it said. The thing with the defective memory already caused a stir in late 2012 and seems to be exactly the issue that Samsung has now fallen in China so hard on the feet.
to have Samsung said in his opinion now that one the “examination by the media” welcome and very much regret it, “by management problems for customer dissatisfaction” taken care of. The company now wants to apologize expressly and hassle-free remedy. Affected customers may now be repaired free of charge their smartphones and customers who have already spent money on repairs can expect a refund, the company said.
Show at the examination that the respective devices could not be repaired, customers receive free replacement. Currently, Samsung provides for its own account from a firmware update for the seven affected smartphones, where they are variants of the S3 and Note 2 in all cases. This is to prevent the memory defects, the manufacturer. For devices with a production date before 30 November 2012 will also offer an additonal one year warranty extension.
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